Please let me know once you have edited the review and I will create the discount voucher for you. Our customer reviews are very important to us, and we hope that you will be willing to revise your review to 5 stars instead please? It would be much appreciated. Please check the attachment for your information. I have processed your refund, normally you will get it very fast, but sometimes it will take 3-5 additional business days for money to appear in your bank account depending on your bank. RPGStash response, Thanks for your kind understanding. Sincerely Regards, Jane CS Manager, My response: I accept. For your matter, I would like to refund you fully and I also would like to provide you with the 5% discount voucher as compensation for the inconvenience caused to you, is that Ok with you? Any response would be appreciated. My apologies for the inconvenience this has caused. Our agents need to follow the company's refund procedure when processing a customer's refund request, as per our refund policy, they can't refund delivered orders for any reason, however, if the customer really wants to refund for some special reasons, the agent needs to confirm it with the management team. We have arranged training for the agent so they can solve your problems in a professional manner next time. I'm sorry that your issue wasn't solved in the first place when you complained in livechat. My name is Jane, Customer service manager at. Hi (name hidden), Thank you for bringing up the issue to us. What are the consequences of selling an account? When Steam's support team notices an account has been sold, the account will be permanently locked whether or not it is currently in the possession of the buyer or seller." EDIT: Just had dealing with RPGStash with a management member called Jane wang, this is the transcripts. An account is for the personal use of its creator only. Quote from steam, "Steam accounts cannot be bought or sold. You must refund the customer within 14 days of receiving the goods back." They have been reported to steam in regards to sale of account, and to the police for fraudulent sales. They have another 14 days to return the goods once they've told you. This is in breach of my consumer rights, "You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. " Every cyclist has something to teach and something to learn.Sales of steam accounts is against steam terms and conditions, upon learning i was sold an account i put in a request for a refund, RPGStash refused this request and closes all tickets regarding my refund. Randonneuring (very long-distance cycling)Įmbs's (Fairly) Definitive Guide to Cold Weather Clothingĭoc: Mountain Bike Wide Range Cassette Spreadsheet If you need help choosing a bike, check out u/Bmied31's absolutely amazing Mountain Bike Buying Guide, as well as his equally amazing FAQ. No fundraising, karma-baiting or cryptic post titles. If you want to submit a trail or bike photo instead – your new bike leaning against a tree, or the view from top of the trail, for example – add it to the Weekly Gear Gallery Thread. The general rule is photo and video submissions to /r/mtb should be of people riding mountain bikes. Photos should be of people riding mountain bikes. If you need help choosing a bike, please be sure to tag your post with the WhichBike flair, and include some basic information, like your price range and the type of riding you'll be doing. If you think your post was removed by mistake, use the message the moderators link in the sidebar and include a link to your post. On the other hand, be generous with upvotes. Do not downvote opinions just because you disagree with them. Remember to vote based on quality, not opinion, and keep your submission titles factual and opinion-free. Please follow proper reddiquette, and if you haven't already, take a moment to read our wiki page and learn a bit about the site's history. We are a cycling community enthusiastic about mountain biking and all things related.
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